Delivery FAQ

Where can you deliver?

We can deliver to most areas of the North Island. If your address is not on our designated standard delivery route, please contact us to inquire about delivery options and costs in your area.

How much does it cost?

Local deliveries to Hamilton City Boundaries is $65. Wider Hamilton & Rural Waikato Areas is $95-$149. Key areas of the North Island are $195, Hauraki District & Coromandel Peninsula is $195-$322 depending on location. (Break down of Delivery costs). Rural/Coastal area may be additional.

What about if I order more than 1 bed, is the cost per bed?

If you wish to order more than 1 bed, please contact us directly for a discounted delivery rate.

How long will my delivery take?

Once your order is processed, you can usually expect your bed within 4-10 business days (depending on location). If you have questions about a specific delivery please contact us directly.

How will I know when my delivery will arrive?

All deliveries are booked through a third party freight company, confirmation of your delivery is received Monday prior to your expected delivery date. You will receive a confirmation email from us Monday Afternoon to confirm your delivery day. (Eg if you have a booked delivery for the week of 11th October, you will receive confirmation of exact day of delivery Monday of that week)

Can I book my delivery for a future date?

Yes, if you wish to order your bed now but not have it delivered for a few weeks/months please contact us directly to arrange a future delivery date.

How will my bed arrive?

All Mattresses, Bases and Headboards will arrive wrapped in a protective plastic wrapping, this is to help prevent damage and markings in transport. However we do not recommend leaving these in wet weather conditions even when wrapped in plastic. Due to this, if no one is going to be home to receive your delivery please inform us of a safe location protected from the weather to leave your delivery.

Will I need to assist the driver with my delivery?

Since all deliveries are booked through a third party freight company, we cannot always guarantee how many people will be available for your delivery. Due to this we recommend you arrange for someone to be home to receive your delivery and be able to assist the driver with lifting your bed. This is to help prevent any damage to your new bed.

Will the driver install and set up my bed?

Delivery does not include install, setup or carrying your bed to a set location inside your house.

What if my address is not listed in your delivery locations?

We can arrange delivery to most parts of the North Island, please contact us directly if your location is not listed below. Our team is ready to happily assist you with any delivery inquiries.

What if my area is in COVID Lockdown restrictions?

We can arrange deliveries through all Alert Levels, due to bedding being deemed as an essential product. During Alert Levels 3 & 4 all deliveries will be made Contactless.

Can you deliver to the South Island?

Yes we are now able to deliver to most areas of the South Island, as rates are based on location please feel free to contact us to enquire about delivery to your area. 

Can you deliver to Waiheke Island?

Yes we can assist with arranging delivery to Waiheke Island, our designated freight company will deliver your bed to Waiheke Movers East Tamaki and Waiheke Movers will then forward the freight to your address. Please contact us directly to inquire about rates to Waiheke Island.

Can you deliver to the Cook Islands? 

Yes, we have regular customers shipping our beds to the cook islands. Our designated freight company can deliver your bed to a designated freight forwarding address. You will need to arrange delivery to your address through a cook islands freight provider. Previous customers have arranged this through Classic PAC & International Travel Ltd East Tamaki.