LONG DOUBLE Orthopaedic Merino Mattress Only

What is the Luxury Orthopaedic Beds 60 Night Comfort Guarantee?

Worried about what will happen if you aren't 100% in love with your new bed?

That's alright, Luxury beds will help you exchange your mattress with a new mattress more suited to you. All we ask is that you give your new mattress at least 28 nights to make sure your body has become accustomed to the comfort level.

Why 28 days?

The reality is that it take most of us several nights for our bodies to adjust to a new sleeping surface and it is not uncommon for minor aches and pains to develop as a result, but they typically dissipate quite quickly.

If your new mattress feels too firm, try sleeping in different areas until you break in the sleep surface or adding a topper for first few weeks until you become accustomed to the new mattress. If your new mattress feels too soft around the middle part or lower back areas, try using a lower/thinner pillow.

As it is typical to allow 3-4 weeks to break in your new mattress and for your body to adjust to a new sleep surface. All we ask is that you sleep on your new mattress for 28 days for the mattress to adjust to you and for you to adjust to the mattress. After 28 days if you are not completely satisfied with the comfort levels of your new mattress, contact us to arrange exchanging your mattress under our 60 Night Comfort Guarantee.

60 Night Comfort Guarantee Terms & Conditions:

• For 60 Nights Comfort Guarantee to apply, a waterproof mattress protector of the same size must be purchased from Luxury Orthopaedic Beds Ltd with the new mattress on the same invoice.
  Please note: Mattress protectors are posted to you (unless collected in store) once payment has been received. Any delays due to payments or NZ Post (regarding courier of the mattress protector) is not the responsibility of Luxury Orthopaedic Beds Ltd, if you have not received your mattress protector by the day prior to your delivery please contact us.
• 60 night sleep trial applies to purchases made from 24/01/2024, does not apply to any purchases made prior to this date.
• 60 night sleep trial applies to a mattress exchange only, we do not offer refunds on purchases.
• Your 60 night sleep trial begins from the day of delivery or day of collection (for all orders made after 24/01/2024) and the purchased mattress protector is required to be used on the mattress for the full duration of the Comfort Guarantee period.
• Minimum of 28 nights sleep on your new mattress is required to allow for your body to become accustomed to the chosen comfort level of your new mattress. Between the 28th & 60th night, if you are unhappy with the chosen comfort level you can exchange your mattress for a different comfort level.
• The mattress must be returned in its original condition, in the original protective plastic base/cardboard corners (we recommend keeping these somewhere safe when you unpack your mattress in case you need these, if you no longer have this one can be couriered to you at your costs) and be free of damage of any kind. Damage can include, but is not limited to; marks or stains, soiling, exposure to bodily fluids, contamination with any kind of odour such as smoke, animal smells or from fragrances and cleaning agents.
• A fee of $249 (per mattress) applies to all mattress exchanges on the 60 Night Comfort Guarantee.
• If the new chosen mattress costs more than the original mattress, you will be responsible for paying the difference. The price of the exchanged mattress will be at the price on the day of exchange, if the original mattress was at a discounted rate the difference will be required to be paid for the new mattress. No refunds will be given for lesser valued items (Including if changing from a Soft or Extra Firm mattress to a Medium or Firm mattress).
• Limit of only one mattress exchange during the 60 night period applies.
• New replacement mattress does not come with a 60 Night Comfort Guarantee, and no exchanges or refunds will be provided if the new mattress is not suitable.
• Comfort Guarantee applies to the mattress only (headboards, bases and mattress protectors are excluded from comfort guarantee), and does not include change in mattress size.
• Original mattress must be used on a structurally sound foundation as outlined in mattress warranty, any use which voids the terms of the manufacturer’s warranty will void the comfort guarantee.
• Customised or ‘made to order’ products are excluded from Comfort Guarantee, including single and long single mattresses, zipped mattresses & custom size mattresses.
• Original mattress will need to be returned to Luxury Orthopaedic Beds Limited (8a Hounsell Road, Hamilton - during open weekday hours of Monday to Friday 9am - 4.30pm, excluding public holidays) for inspection. Inspections for mattress exchanges are not available on weekends or public holidays.
• Preference is for all mattresses to be returned in person by the original purchaser or a representative on their behalf. Customers may arrange return of mattress via third-party freight carrier (at their costs), however transport liability lies with the customer and goods will be inspected prior to acceptance of delivery. Luxury Orthopaedic Beds reserves the right to reject goods from the freight provider if goods show signs of damage and will instruct freight carriers to return goods to original sender at their costs.
• In the event that the customer wishes to collect the new chosen mattress the same day as returning the old mattress, 7 working days notice is required to arrange shipment of the new chosen mattress from the factory ready for collection.
• In the event of the original mattress being returned to Luxury Orthopaedic Beds Limited via a third party freight carrier. Delivery of the chosen exchange mattress will occur after inspection of the original mattress has taken place and all fees have been paid, including delivery fee of the new mattress. Alternatively the customer may choose to arrange their own delivery of the mattress once the exchange fee has been paid.
• The decision as to whether the returned mattress is of acceptable condition for exchange under the Comfort Guarantee is at the sole discretion of Luxury Orthopaedic Beds Limited.
• The Comfort Guarantee is in addition to the manufacturer’s warranty and your rights under the Consumers Guarantees Act, the comfort guarantee will not alter, void or waiver it in any way.

Taking care of your new Luxurious Orthopaedic Mattress with regular maintenance is not only great to support the warranty on your new mattress, but may help you get more years out of your mattress and enhance your blissful sleep experience.

Taking care of a mattress includes knowing when to rotate your mattress, ensuring your mattress has the proper support, and correctly cleaning your mattress to clear it of allergens and other contaminants. Changing the sheets frequently and using the correct mattress protector can also help keep your sleep surface clean and undamaged.

To help support our wonderful customers to take care of their new mattress for years to come we have gathered together the following recommendations:

Transporting your Mattress

Always carry your mattress on its side, we recommend you have someone help you carry your mattress. Do not fold your mattress, as it will damage the edge support wire. If necessary, gently flex the mattress when going through doorways.

Always transport your mattress and base in the plastic protective wrapper supplied on your new bed. We recommend carefully removing this wrapper when you get your mattress and base home and storing it in a safe place so you can utilize it in the future if you need to move house again. Each wrapper is individually created for the size and style of your bed so is a perfect fit to help protect your mattress when transporting. Folding it up and tucking it away in a cupboard or garage is a nice way to keep hold of this.

Bed Assembly instructions

• Turn the foundation/base of the mattress upside down (if you have a drawer base remove drawers first) and insert the leg into hole and turn clockwise, repeat for all legs. Ensure legs are screwed on Straight and not on an angle, otherwise this can cause cross threading
• Please note: if you have a SPLIT base, insert your provided white glides/plastic joiners before inserting your legs to join your bases together.
• Tighten by hand until legs are firmly in place, do not over tighten.
• Turn the foundation back over and re-tighten legs as tightly as possible by hand, check and re-tighten where necessary every 2-3 months.
• If you have removed drawers from your base, reinsert these drawers carefully back into the base by aligning both sides of the drawers up to the runners and inserting evenly.

Headboard Assembly instructions:

Please note, we recommend having a minimum of 2 people.

• Ensure your base is completely assembled, including attaching legs and glides.
• Locate the Headboard bolts attached to one end of your base and carefully unscrew them, there will be 2-4 bolts depending on the size of your bed.
• Carefully unwrap the headboard, and stand the headboard behind the bed frame with the padded side facing towards the bed. Have one person hold the headboard steady while you work.
• Position the headboard so that the cut slots align with the holes of your base.
• Carefully insert the Headboard bolt through the headboard slots and into the headboard holes in the base. Please note the headboard bolts should go into the outer side holes of the bases.
• Tighten the bolt by hand, ensuring that the bolts are screwed on Straight and not on an angle, otherwise, this can cause cross-threading.
• Repeat this with all bolts until the headboard is attached to your base securely. Do Not over tighten the bolt as this may cause damage to your headboard and base.
• Once the headboard is attached to the base, carefully move your bed into position sitting up against your designated wall. Please note the headboard is not designed the be used without wall support (EG do not lean heavily against your headboard without a wall behind the headboard, this could cause the headboard bolts to pop out and cause damage to your headboard or base)

Rotating your Mattress

It’s normal for a mattress to develop body indentations in the places where sleepers usually lie. To evenly break in the sleep surface and avoid having one part of the bed grow softer than the rest, most manufacturers recommend regularly rotating the mattress from head to foot regularly. We recommend rotating the mattress every 2 weeks for the first 3 months and then every 1-2months after that. It's great to put a reminder in your calendar to help remind you to do this.

Utilising the full surface of your mattress

Another way to help extend the life of your mattress is by trying to utilize the full surface of your mattress. Rotating your mattress will help with this, but we also recommend trying to sleep in a different position, or even using the middle of the mattress if you are sitting in bed or taking a nap. Especially if you share your mattress with another person when sleeping.

Changing your Sheets & Bedding

Washing your sheets and bedding is important for hygienic reasons, and it may also help protect your mattress from premature damage.

Sheets, blankets, and pillowcases naturally accumulate sweat, body oils, and other dirt, which can gradually seep into your mattress if bedding is not regularly changed. Bedding also attracts dust mites and other allergens, which may disrupt sleep for individuals with allergies. This can also cause damage to your mattress if not treated in a timely manner.

It is recommended that you wash your sheets and pillowcases at least once a week, or even more often if your pets sleep with you. Items that don’t come into close contact with you can be washed less frequently. You should wash duvet covers once or twice a month, comforters & blankets every 2 - 3 months and pillow inserts every 4 to 6 months. Always check your bedding manufacturer recommendations for how to wash your bedding and ensure clean bedding is 100% dry before placing onto your mattress.

Using a Mattress Protector

A mattress protector fits onto a mattress under the fitted sheet. Mattress protectors are designed as a barrier to help keep dirt, sweat, dust mites, moisture, and other contaminants from entering the mattress. Most mattress protectors are machine-washable, and should be cleaned regularly just like your sheets.

The majority of mattress protectors are waterproof or water-resistant, designed to help prevent spills or bodily fluids from reaching the mattress. By keeping the mattress dry, a waterproof mattress protector can also help prevent the growth of mold and mildew. We recommend using a breathable waterproof mattress protector, like the Greenfirst Cotton/Bamboo or Tencel range of Mattress protectors easily purchased from Briscoes.
Mattress protectors are different from mattress pads or mattress toppers. A mattress protector’s main purpose is to keep the mattress clean, whereas mattress pads add a layer of cushioning and mattress toppers adjust the mattress’s firmness. While pads and toppers are not meant for protection, they can still help reduce some wear. But we recommend investing in a good quality mattress protector to help protect your mattress and extend the life of your mattress.

Using Proper support

When purchasing a new mattress, you should consider replacing your foundation as well. It may appear that your new mattress is sagging when the problem could be with the old foundation providing inadequate support. Mattresses should be paired with a solid foundation to prevent weight distribution, which can lead to improper spinal alignment and potentially damage the mattress. To ensure the best performance for your mattress, we recommend the use of an Luxury Orthopaedic Bed foundation which has been designed to work in conjunction with your mattress to ensure the correct level of support.

When used on a flexi-slat base, your mattress may not last as long as it would on our recommended bases.

Cleaning Your mattress

In addition to washing your bedding, you may want to consider cleaning your mattress approximately every 6 months.
To keep your mattress clean, the first step is to remove and wash all the bedding, including sheets, pillowcases, and blankets.With the bed free of obstacles, you can use your vacuum’s upholstery attachment to vacuum the surface and sides of the mattress. Blot any stains with a gentle cleanser, followed by a clean cloth dipped in cold water. Be careful not to get the mattress too wet. Allow the mattress to dry, and then apply baking soda to the surface of the mattress to soak up any lingering smells. Give it a few hours to fully absorb, then vacuum up the baking soda using the upholstery attachment. Repeat the process on the other side

Replacing your mattress

Even if you take very good care of it, your mattress will eventually need to be replaced. On average, a mattress lasts between 7 and 10 years before it loses its comfort, support and pressure-relieving capabilities. The lifetime of your mattress can vary significantly depending on the material quality and design, the support base, the sleeper’s position and body type, and the maintenance routine.

Your preferred sleeping position and body type can influence how your weight is distributed across the mattress. For example, side sleepers may notice their mattress wearing out faster near the shoulders and hips, and a sleeper weighing more than their partner may notice their mattress prematurely sagging on one side.

Routinely cleaning your bedding, rotating the mattress, and removing dust and dirt will typically extend its lifespan. It’s also imperative to use the mattress with a proper base. If you’ve had your mattress for several years, you may wonder if it’s time to replace it. Waking up with pain or stiffness, tossing and turning at night, or not feeling rested when you wake up are all clues that it may be time to consider a new mattress.